While you’re with us, you’ll come to know many special people who are here to help you in different areas of the hospital. |
Testing and therapy Personnel specially trained in areas such as laboratory, radiology, CT, ultrasound, MRI, cardiac catheterization, mammography, nuclear medicine, respiratory and physical therapy will perform valuable services while you’re here.
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Patient advocacy If you have a problem you need to resolve during your hospital stay, you may contact your Patient Advocate by dialing ext. 2475. We are interested in your opinions and suggestions. |
Volunteers From delivering flowers and giving cheerful smiles, to assisting in patient care areas, our volunteers spread joy and goodwill. Should you or a family member like to participate in this program, please call Volunteer Services at ext. 2301.
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Patient grievance If you encounter a problem or are concerned with any aspect of your hospital stay or care, or if you feel your rights have been violated, our procedure protects your rights and assures you of equal health care opportunities and services regardless of disability, race, color, religion, age, national origin or economic status. To file a grievance:
- Contact the patient representative at ext. 2475—a disabled patient should contact the hospital’s Section 504 coordinator and may also request the use of auxiliary aid to communicate his or her grievance.
- Contact your nurse or care provider, the Clinical Leader of your care area or your Case Manager.
- Contact the system director of your area or the night administrative assistant to discuss the problem.
- Contact the hospital’s senior vice president of operations, the senior vice president of medical affairs or the vice president of patient care services at ext. 4100 to discuss the problem.
- Contact the hospital’s president to discuss the problem.
This grievance procedure applies to babies, children, adolescents, adults and geriatric patients. The patient, parent, legal guardian or person having legal responsibility to make health care decisions on behalf of the patient can express concerns. Presentation of a concern or problem will in no way compromise a patient’s quality of care or future access to care. |
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