Core Values

Our Culture:

Nanticoke Health Services is privileged to be an integral part of the diverse communities we serve. We are honored to share in the lives of our patients and their families, and in return, our standards of performance demonstrate our values.

A Positive Attitude:

We best serve our customers by meeting their needs with the utmost care and courtesy. This commitment must be reflected in our behavior.

A Professional Appearance:

We consider our customers’ expectations in how we present ourselves and our facilities.

Call Lights:

We are all responsible for answering customer service calls/emergency lights with urgency, treating our patients with respect at all times.

Commitment to Coworkers:

We are connected to one another by a common purpose – to serve our community. This commitment must be reflected in our respect for one another.

Communication:

We are committed to understanding our customers so we may fully understand their needs. This commitment must be reflected in our verbal and non-verbal messages.

Prompt Care:

We recognize that time is very valuable. This commitment must be reflected in our prompt service, communication, and compassion.

Elevator Etiquette:

We contribute to a positive experience for our customers utilizing our elevators. This commitment must be reflected in our good manners, providing smoother transportation, and maintaining confidentiality.