Nanticoke Health Services is proud to announce that Victoria Norris, RN, BSN, has been promoted to the position of Director of Quality Management. In this position, Ms. Norris will be responsible for directing all quality-related activities within Nanticoke Health Services. This includes patient safety, accreditation readiness, infection prevention, program development, and quality measures within Nanticoke Memorial Hospital and the Nanticoke Physician Network.
Ms. Norris began her career at Nanticoke Memorial Hospital in November 2010 as a Registered Nurse in the Intensive Care Unit (ICU). Her background includes over forty years of experience in the healthcare field with 20 years of critical care nursing. Ms. Norris also brings over 20 years of leadership experience in various administrative positions including the Director of ICU and Director of Clinical Services for a community hospital, and the Director of Nursing for an acute rehabilitation facility.
Ms. Norris received her Bachelor of Science in Nursing (BSN) from Towson University in Towson, Maryland and has extensive training in nursing and quality leadership, intensive care and acute rehabilitation nursing, and stroke systems. Her professional affiliations include the Delaware State Stroke Coalition, the American Heart Association Stroke Boot Camp Steering Committee, Delaware’s Inclusive Statewide Stroke Care System, the Delaware Telehealth Coalition, and the National Association for Healthcare Quality.