Collection Policy (Plain Language Summary)

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Nanticoke Memorial Hospital will attempt to collect the patient liability portion of all bills in concert with all federal and state laws and regulations. The patient liability may include deductibles and co-pays after insurance or the balance if they have no insurance.

After billing insurance and receiving payment or policy information, the Business Office will send a minimum of 2 statements to all patients with a balance greater than $10 and attempt telephonic contact. If payment is not received, or payment arrangements are not made, a final notice will be mailed. If there is no attempt to pay the bill after the final notice, the account may be referred to an outside collection agency for continued collection effort.

Financial assistance information is made available to all patients via our website, through the Business Office, notices on billing statements and available at registration upon request. Efforts are made to offer financial assistance and or payment plans to avoid the collection process.