Always Caring. Always Here.

Privacy Policy

The Notice of Privacy Practices describes how Nanticoke Health Services may use and disclose your health information.

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Our Notice of Privacy Practices  •  Protected Health Information (PHI)  • Uses & Disclosures of PHI
Your Rights as a Patient  •  Notice of Nondiscrimination

 

Our Notice of Privacy Practices

To view complete copies of our Notice of Privacy Practices, click the buttons below:

English:

Spanish/Español:

Creole/Kreyòl:

 

About Protected Health Information (PHI):

Protected Health Information (PHI) is information:

  • About you that may identify you
  • That relates to your past, present or future physical or mental health
  • About health care services related to your health or condition
  • About payment for your healthcare services
Examples of PHI may include:

  • Your name, address, telephone number and date of birth
  • Your diagnosis (the condition for which you are receiving treatment)
  • Your treatment plan and treatment goals
  • Your progress toward those goals

 

Uses & Disclosures of Your Personal Health Information:

Except as outlined below, we will not use or disclose your personal health information for any purpose unless you have signed a form consenting to or authorizing the use or disclosure. You have the right to revoke that consent in writing to:

Nanticoke Health Services c/o Compliance Office
801 Middleford Road
Seaford, DE 19973

Use and Disclosures for Treatment:

We may use your health information to provide you with medical treatment and services. It may also be used to disclose health information about you to doctors, nurses, technicians, medical students, and Hospital employees who are involved in taking care of you at the Hospital. Sharing this information is necessary for health care providers to determine what treatment you should receive.

Use and Disclosures for Payment:

We may use or disclose health information about your treatment to bill and collect payment from you, your insurance company, or a third party payor.

Use and Disclosures for Health Care Operations:

Your health information may be used and disclosed for purposes of operating the Hospital. These uses and disclosures are necessary to make sure that our patients receive quality care and cost effective services.

Facility Directory:

We maintain a hospital directory that lists certain information about you, such as your name, room number, and religious affiliation. We may disclose this information, with the exception of your religious affiliation, to others who ask for you individually by name. Your directory information will only be given to a clergy or their representative if you desire that information be shared. If you wish to restrict this information, inform us at the time of admission.

Individuals Involved in Your Care:

We may disclose your health information to people involved in your care, such as family members or friends, unless you ask us not to disclose this information. We may give your information to someone who helps pay for your care. We may share your information with other health care professionals, government representatives, or disaster-relief organizations such as the Red Cross during emergency or disaster-relief situations.

Fundraising:

Only limited demographic information (i.e. name, address) may be used by the Nanticoke Health Services Foundation to solicit support for this organization. If you do not wish to be included, please advise the Compliance Office in writing at:

Nanticoke Health Services c/o Compliance Office
801 Middleford Road
Seaford, DE 19973

Public Safety:

We may use and disclose health information about you when necessary: (1) to prevent a serious threat to your health and safety, or the health and safety of others, such as for the purposes of preventing or controlling disease, injury or disability; (2) to persons subject to the jurisdiction of the Food and Drug Administration for the purposes of product safety or effectiveness; (3) to report births or deaths; (4) for health oversight activities including audits, inspection and licensure; and (5) to report the abuse or neglect of children, elders, dependent adults, or others.

Other Uses and Disclosures:

We are permitted or required by law to make certain disclosures of personal health information without consent. Such activities include required reporting of disease, injury, birth and death, and for required public health investigation. We may release your information for any purpose required by law.

Your Rights at a Patient:

As an individual, you have certain basic human rights that do not end when you’re in the hospital. When you’re a patient, your rights of personal dignity, free expression and free decision are very important factors in your recovery. In providing care, hospitals also have the right to expect behavior from you, your relatives and friends that, considering your illness, is reasonable and responsible. You have entered into an important relationship with us. Your care, comfort and peace of mind are prime concerns.

It is with this spirit of teamwork between patient and hospital staff that the following Patient’s Bill of Rights and Responsibilities is presented. Please read these rights and responsibilities carefully and completely. We believe that observing them will contribute to better care of you as our patient. It is also important to note that our hospital is responsible for educating the staff about your rights and their role supporting the rights.

These rights apply to all neonates, children, adolescents, adults and geriatric patients.

  • With some exceptions, you have the right to inspect and obtain a copy of your health information maintained in your designated record set. We may charge a fee for a copy of the health record to include the associated cost of labor, mailing or other supplies.
  • If you believe the health information we have about you is incorrect or incomplete, you have the right to request that we amend the existing information.
  • You have the right to request to receive communications of health information by alternate means or at alternate locations.
  • You have the right to request a list of disclosures we made of your personal health information.
  • You have the right to request restrictions or limitations on the personal health information we use or disclose about you for treatment, payment or health care operations. If we do agree to your request, we will comply with your request unless the information is needed to provide you emergency treatment.

If you believe your privacy rights have been violated, you may file a complaint with Nanticoke Memorial Hospital. All complaints must be in writing. You will not be penalized or retaliated against for filing a complaint. To file a complaint with Nanticoke Memorial Hospital, please contact the Compliance Office in writing at:

Nanticoke Health Services c/o Compliance Office
801 Middleford Road
Seaford, DE 19973

If you have questions, you may call the Compliance Office at Nanticoke at 1-800-214-8428.You may also file a complaint with the Department of Health and Human Services. For information about filing a complaint, click here.

For more information or assistance regarding this notice, you may contact Nanticoke’s Compliance Office at 1-800-214-8428.

For additional information about your rights as a patient, visit our Patient Rights & Responsibilities page:

Notice of Nondiscrimination

Nanticoke Health Service, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Nanticoke Health Services, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Nanticoke Health Services, Inc.

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Civil Rights Coordinator at 302-629-6611, extension 2411.

If you believe that Nanticoke Health Services, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator in person, by mail, phone, fax, or email.

In person or by mail: Civil Rights Coordinator
121 S. Front Street
Seaford, DE 19973
By phone: 302-629-6611, extension 2411
By fax: 302-629-4758
By email: CivilRightsCoordinator@nanticoke.org

If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov.

Spanish/Español:

Nanticoke Health Services, Inc. cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 302-629-6611.

Creole/Kreyòl:

Nanticoke Health Services, Inc. konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks.
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 302-629-6611.